Dorothy O'Byrne brought CX industry expertise to Association and Institutes Awards 2025 judging panel
Looking back at last year's awards, Dorothy O'Byrne, Managing Director of CCMA Ireland, brought extensive customer experience sector expertise and strategic industry development knowledge to The Association and Institutes Awards 2025, assessing excellence across professional bodies advancing Ireland's business landscape. Dorothy O'Byrne's background spanning CX industry strategy, member services innovation, and sector profile advancement positioned her to evaluate how organisations translated professional purpose into member value, industry standards elevation, and competitive positioning, competencies critical to identifying associations delivering genuine sectoral leadership beyond operational management.
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